Contact our support team
For support requests, write to computerome@dtu.dk.
01
Support requests
To help our support team to solve your request as quickly as possible, please provide:
- A relevant and descriptive email subject
- Where possible please include your Project ID
- What you did; command lines, loaded modules, working directory, jobids, etc.
- What you wanted to happen or what trying to achieve
- What happened instead; warnings, error messages, logs, etc.
02
Login issues
To help our support team to solve your request as quickly as possible, please provide:
- Your username
- Tool you use (ThinLinc, SSH login, etc.)
- The hostname you connect to
- Any messages or notifications you receive