Contact our support team

For support requests, write to computerome@dtu.dk.

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01

Support requests

To help our support team to solve your request as quickly as possible, please provide:

  • A relevant and descriptive email subject
  • Where possible please include your Project ID
  • What you did; command lines, loaded modules, working directory, jobids, etc.
  • What you wanted to happen or what trying to achieve
  • What happened instead; warnings, error messages, logs, etc.

02

Login issues

To help our support team to solve your request as quickly as possible, please provide:

  • Your username
  • Tool you use (ThinLinc, SSH login, etc.)
  • The hostname you connect to
  • Any messages or notifications you receive

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