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Your are welcome to send us your questions or requests to  Computerome support (computerome@dtu.dk)


When requesting support, it is very helpful if you can include at least the following information:

  • A relevant and descriptive Subject:
  • Which system am I on - Computerome HPC or <named> cloud system
  • What I did - command line(s), loaded modules, working directory, jobid(s), etc.
    • Specifically for login issues, please always provide:
      • Tool you use (ThinLinc, SSH login)
      • Username
      • Hostname you connect to
      • Messages you receive
  • What I want to happen
  • What happened instead - warnings, error messages, logs, etc.

Please include messages a


Please send your support requests from your department e-mail address.

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