Policies
Here you can find our terms of use, security policy, privacy policy, cookie policy, and information regarding our compliance accreditation and certifications.
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Terms of use
The below applies for all current and future Computerome users.
Access to Computerome is granted as a part of an agreement between Computerome and a customer. The agreement is based on a project structure with project members.
A customer can have either a cloud or HPC project. Projects are managed by the following roles. Each role has set responsibilities.
Legal project owner (mandatory for all platforms) is a person legally and financially responsible for the project and has the following responsibilities:
- owns the data in the project and is responsible for granting users access to the data inside the project
- ensures the users in the project follow the Computerome terms of use
- performs user management, including granting, modifying, and removing access rights to regular users, as well as periodic user reviews
The legal project owner has also the permissions to:
- access regular users’ home directories upon request to Computerome helpdesk
- ask Computerome helpdesk to transfer data in or out of a project, or to delete data stored in that project
- ask Computerome to restore backed-up data
Technical project owner (optional) is the person appointed by the legal project owner (in writing), to take over the mentioned permissions and responsibilities on a daily basis.
Regular user (optional) also called “user” is a person with access to an account in Computerome and can use the system resources as agreed with the legal project owner.
The above roles can obtain a user account in Computerome and shall adhere to the following rules:
- A user account can only be used for purposes agreed with Computerome in the user agreement and cannot be used for personal or private purposes. The accounts are time-limited and will be terminated when the user’s affiliation to a project is ended
- The user account and password are strictly personal and shall not be shared with any other person
- Passwords must be kept secret and not transmitted over insecure channels
- For security and user management purposes, the users shall immediately inform Computerome helpdesk of any changes to project status or personal contact information
- The users must not engage in sabotage or disruptive activities against DTU facilities or other users, nor attempt to gain unauthorized access to Computerome systems, including but not limited to circumventing accounting mechanisms to use more resources than allocated
- Any indication of security issues, intrusion or suspicious activities by users shall be reported to Computerome helpdesk immediately
- User activities are logged and analysed to detect unauthorised attempts to access data or system configurations, and to provide the customer with information about user activities
- Violation of the terms mentioned above are considered breach of the contract and will result in termination of accounts and/or contracts effective immediately
The user must acknowledge the use of Computerome when publishing articles or scientific papers, proprietary research results or issuing any other public news, if the user has directly or indirectly, partially or fully used Computerome resources for obtaining the published news or results. The user shall submit a copy of the released paper to Computerome on demand.
Computerome reserves the right to refer to the published results in press news or websites, if the user has partially or fully, directly, or indirectly used Computerome to obtain those results.
When acknowledging the use of Computerome, please use the following text: "This work has been performed using the Danish National Life Science Supercomputing Center, Computerome."
Computerome acts as data processor in relation to processing data for the customer, and the customer acts as the data controller. Hence, the users and data subjects shall contact their legal project owner or DPO in their organisation, who is the competent entity to process queries regarding the data subjects’ rights, or answer questions related to GDPR.
DTU users shall contact their legal or technical project owners who may then contact Computerome for GDPR-related queries.
If payments are not made according to the agreements, the accounts and projects will be deactivated.
Requests on reservation of nodes must be notified at least 1 week before planned use and will be accommodated if sufficient nodes are available.
Usage of compute resources and storage, and extra services is invoiced quarterly.
Monthly usage reports are sent to legal or technical project owners (HPC only) on the second day of the following month. One report is generated for each group.
Service is provided on a best effort basis. Although Computerome strives to maintain a high level of service, no guarantees are made for system uptime or data integrity unless specified in contracts with Computerome.
Software installed and delivered through the Environment Module system in Computerome is provided on free, open source or academic licensing terms, and compliance to license terms are controlled by Computerome.
The projects that download and make use of the software packages are fully responsible for the performance and security of the provided software, as well as license agreements with the software company, especially if they use the software for commercial purposes.
Computerome holds no liability whatsoever for the available software in Environment Module system, including but not limited to the performance or security for the software, nor guarantees the software is, or will be updated in future.
Operational support is provided during business hours, 09:00-17:00 CET on Danish working days.
Computerome does not provide end-user support for individual software in the Environment Module system.
Regular, scheduled maintenance is performed in Computerome every first Tuesday of the month.
This maintenance is done on the running system and should be unnoticeable to users. However, occasionally some users may notice a slight performance drop during updates
Security policy
Effective from 1st September 2023. If you require this policy for compliance purposes, please write to computerome@dtu.dk.
Computerome is committed to maintaining the security and privacy of users’ data.
Recognizing the significance of securing the users' data, robust protocols are established to accommodate the requirements of safeguarding critical and sensitive data.
Computerome is committed to adhering to the principles outlined in the General Data Protection Regulation (GDPR) to protect sensitive personal data.
Computerome maintains a robust Information Security Management System with policies, procedures, controls, and continuous improvement efforts.
Computerome works only with trusted vendors who share its commitment to security and data protection, incorporating clauses in their contracts that enforce GDPR compliance, data protection, and security measures.
In the event of a data breach that may affect individuals' rights and freedoms, Computerome has a well-defined incident response plan in place to notify affected parties without undue delay, in compliance with GDPR guidelines to assist the data controller throughout the process and mitigate the impact of the breach.
Computerome is dedicated to continuous improvement of implemented security and data protection measures. This entails a regular assessment of policies, procedures, and technologies to align with evolving GDPR and Information Security Management System requirements.
Computerome recognizes the significance of maintaining the highest data protection and information security standards. Computerome is committed to complying with GDPR and adhering to the Information Security Management requirements demonstrating dedication to safeguarding the users' data and ensuring a secure environment for our users and stakeholders.
Privacy policy
This Privacy policy covers what we collect and how we use, disclose, transfer and store your information.
We collect such technical information in so-called “log files” so that you can display our website correctly and we can identify the causes of any technical problems, for the technical optimization of our websites and for the purpose of the security of our computer systems and networks.
For these purposes, the legal basis is a legitimate interest in the processing of data according to GDPR art. 6(1)(f).
Any of the information we collect from you may be used for one or more of the following purposes:
- To personalize your experience (the information will help Computerome better respond to your individual needs);
- To improve our website (Computerome continually strives to improve our website offerings based on the information and feedback we receive from you);
- The collection of data for the provision of the website and the storage of the data in log files is essential for the operation of the website
Each time our website is accessed, our system automatically collects data and information from the computer system of the calling computer. E.g. this is information like:
- Information about the type and version of your internet browser
- The operating system of your computer or smartphone
- Your internet service provider
- Your IP address but only in the form of 2 byte(s) e.g. 192.168.xxx.xxx
- Date and time of your access
- Geographic location
- Websites from which you came to us
- Websites that you visit from our site
Computerome does not sell, trade, or otherwise transfer to outside parties any personally identifiable information.
All collected data and reports generated by the analytical tool can only be accessed by Computerome staff and authorized external sub-contractors.
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. Typically, this technical information will be erased or rendered unrecognizable at the latest after seven days.
See Computerome’s Cookie Declaration for information on the cookies we use.
The person responsible within the meaning of the GDPR and other national data protection laws of the member states as well as other data protection regulations is the
Computerome
Technical University of Denmark
Produktionstorvet
Building 426
2800 Kongens Lyngby
Denmark
Email: computerome@dtu.dk
You may submit inquiries regarding personal data protection, privacy and security matters to computerome@dtu.dk.